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FAMP RADU Ioan and ?ENDROIU Cleopatra
CCASP STRESS MANAGEMENT AND CONTRADICTIONS IN ROMANIA ORGANIZATIONS PROVIDING
SOCIAL SERVICES FOR THE ELDERLY PEOPLE

expectations beneficiaries is appreciated as a supplier "strongly oriented towards quality. Investing in

skills provider refers to a duty or obligation to fulfill its tasks and activating they had been entrusted. Lack
of social support in the period up to 1990 was reflected in the relatively chaotic organization of social
services doubled by the lack of professionals and legislation, lack of motivation wage even in this that we

live in. We can say that the system of social services in Romania was recreated after 1989 many of the
skills being left to the local public administration. The way sharing of powers between central and local
government in this area but will have to corroborate both the provisions of Law no. 47/2006 and

decentralization law no. 195/2006. Both framework law on social assistance and law provide for of
decentralization so that the transfer of powers from central to local government to make the necessary

resources while ensuring their exercise.

The first report of the European Community on poverty and social inclusion was specified for the European
Union countries that the elderly are most vulnerable in terms of risk of social exclusion due to insufficient

levels of pensions. Quality standards shall be implemented in accordance with the heterogeneity and
diversity of this age group, thus adapting social services to the elderly. Required quality standards of
social services specialized in Romania, provided in the public system, private and public-private

partnership covers: organization and management, rights, ethics, global, comprehensive and integrated PROCEEDINGS OF THE 11 TH ADMINISTRATION AND PUBLIC MANAGEMENT INTERNATIONAL CONFERENCE ”Strategic Management for Local Communities” 30 th – 31 st October 2015 Bucharest
centering on people, participation, partnerships, orientation the results and continuous improvement. The
significance of quality social services for the client includes: time and availability; finality - the level of

achievement of service; deference - how well treated by the staff providing the services; Stability - is the
same level of service provided to all interventions. On the basis of quality service are considered as
fundamental criteria, namely:

? Courtesy - so that the beneficiary does not feel humiliated because she needs help;
consideration.
? Sympathy - to have an open relationship with the customer as promptly.

? Active listening - to identify the real problem to be solved.
? Accurately - solving the problem to be solved, rather than another.

Government policy on social assistance should cover a number of measures to combat social exclusion
and promote social inclusion, including the development of legislative provisions to ensure system
construction coherent, effective management, improvement continual various measures of financial

support respectively for the elderly and those at risk, as well as consolidating and developing the network
of social services, medical and geriatric addressed this population. Even the media or political
environments in Romania contributed an image to shape their relatively unfavorable, often reported that

the number of older people recorded an upward trend compared to the working population. These effects

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