Page 275 - Proceeding 2015

IOAN Radu and ?ENDROIU Cleopatra
FAMP
STRESS MANAGEMENT AND CONTRADICTIONS IN ROMANIA ORGANIZATIONS PROVIDING
SOCIAL SERVICES FOR THE ELDERLY PEOPLE CCASP

Deming believes that improving the quality of social services may reduce costs. To achieve this goal
requires a methodical approach to quality. Literature raises a Demming Cycle, which determines the
structure and sequencing of actions 4 components in a specific sequential order. Demming Cycle would
PROCEEDINGS OF THE 11 TH ADMINISTRATION AND PUBLIC MANAGEMENT INTERNATIONAL CONFERENCE
provide a thematic quality social services, conducting specific activities are in constant motion and
change, included in a tempo of 14 steps.

Stages of conflict are:

? emergence generating source of conflict - latent;
? perception in a different way of the conflict - perceived conflict;

? explicit appearance of the characteristics status conflict - perceived conflict;
? open action intended to resolve the conflict - state manifested;
? emergence consequences of the conflict (Manolescu, 2011).

The first stage involves an emotional component, those involved in the conflict from one another to feel
hostility and tension (if destructive conflict) or enthusiasm or ambition (if beneficial conflict) (Manolescu,
30 th – 31 st October 2015 ”Strategic Management for Local Communities” Bucharest Causes and effects of tensions and conflicts in organizations that provide social services elderly.
2011).

Because life expectancy increasingly larger number of very old people (over 80 years) is growing. In the
years 2025 respectively 2050 the number of elderly people worldwide will reach 1.2 billion or 2 billion,

with 241.0% and 462.8% more than in 1975, representing 15.1%, respectively 21.7% of the total
population, compared to 8.6% in 1975, increasingly more older people live alone, because family
members have moved away or because they are widowed. Encouraged in other areas of European policy

or national mobility, including cross-border, it is an additional challenge for long-term care. Due to low
birth rates, reduce potential support between generations (the ratio of people who can provide care and
those who require it, the potential for family care) and at the same time is becoming increasingly difficult

to meet the need for staff careers on the labor market. Another aspect of the demographic change and
social, changing family structure and increasing the number of women in employment has led to many

cases where care was previously provided by family, and especially women, will no longer be possible in
the future or not to the same extent.

CONCLUSION

It is obvious that the level of competence of organizations is strictly conditioned by the quality. We can
say that a product or service is of "high quality" if it produced who is responsible. Considering quality as

a measure of satisfaction obtained, a provider of social services that fully satisfy the requirements and

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