Page 103 - Proceeding 2015

TUDOSE (IORGA) Elena FAMP
SHIFTING TO PERFORMANCE MANAGEMENT IN MUNICIPAL PUBLIC UTILITY SERVICES: A
CCASP
BRIEF RECENT HISTORY OF BENCHMARKING IN ROMANIA

3. RATIONALE FOR USING THE BENCHMARKING INSTRUMENT FOR THE MUNICIPAL
PUBLIC UTILITY SECTOR

Datasets collected provide a wide spectrum for horizontal performance assessment in public service
PROCEEDINGS OF THE 11 TH ADMINISTRATION AND PUBLIC MANAGEMENT INTERNATIONAL CONFERENCE
delivery performance between municipalities and dynamic self – assessments of performance for a

municipality for a given time interval (e.g. a mandate of LPA). Selected KPIs have a large
applicability/degree of comparability among different states (some of them deriving from EU Directives
requirements), but also provide a solid background for allowing the respective agency (public authority)

to undertake decisions with regards to the management of a particular public service based on objective
evidences rather than arbitrary circumstances.

Such an approach – pertaining to the results oriented benchmarking model – would definitely mark a

turning point in the management of the public utilities services that is performed today at the level of
Romanian Municipalities.

30 th – 31 st October 2015 ”Strategic Management for Local Communities” Bucharest UTILITY SERVICES
4. APPLIED RESEARCH: MODEL KPIS FOR ASSESSING PERFORMANCE OF PUBLIC

Hereby below are presented some samples of KPIs that can be used for different municipal public utility

services in the results – oriented benchmarking approach (author’s model).

TABLE 1. Public Transportation
Definition of KPI Measurement Formula for calculating KPI Requirement/condition
unit
Ga = Ct/N, where:
Ga – population access to Ct = total capacity of public
public transportation % transportation means ACCESSIBILITY
N = total no. of inhabitants; de
unde sunt formulele
Ga1 = St/Lt, where:
Ga1 – degree of access of St = no. of stations for public
population to the public - transportation means ACCESSIBILITY
transportation system
Lt = length of streets
Vmt = ?Nmt*Vmt/Nmt, where:
Nmt = number of
Vm – average age of local years transportation means; QUALITY OF SERVICE
transportation means
Vmt = average age of each
mean of public transportation
Fc = Nc/Gc, where
Fc – frequency of circulation of Nc = number of routes
transportation means on a % Gc = number of routes UNIFORMITY
given route
included in circulation graphs

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