Page 105 - Proceeding 2015

TUDOSE (IORGA) Elena FAMP
SHIFTING TO PERFORMANCE MANAGEMENT IN MUNICIPAL PUBLIC UTILITY SERVICES: A
CCASP
BRIEF RECENT HISTORY OF BENCHMARKING IN ROMANIA

Pa – price of potable water lei/m3 Price in local currency AFFORDABILITY
(VAT excluded)

TABLE 3. Sanitation/Waste management
PROCEEDINGS OF THE 11 TH ADMINISTRATION AND PUBLIC MANAGEMENT INTERNATIONAL CONFERENCE
Dimension of the
Definition of the KPI Measurement unit Formula for calculating the KPI
service measured
Ga = Na/Nt, where:
Na = no. of inhabitants/households
Ga – level of population
access to sanitation % with individual contracts for sanitation ACCESSIBILITY
services;
service
Nt = total no. of
inhabitants/households
Gss = Nss/Ns, where:
Nss = number of streets where waste
Gss – level of municipal % or km is collected by the sanitation service ACCESSIBILITY
street sanitation Ns = total no. of streets in the
municipality (alternatively measured
as length)
Gc = Qc/Qt, where: QUALITY
Qc = quantity of collected municipal
30 th – 31 st October 2015 ”Strategic Management for Local Communities” Bucharest Gselect – level of selective % Qt = total estimated quantity of QUALITY
Gc – level of collection of
%
waste (in tones);
municipal waste
generated municipal waste
Gselect = Qselect/Qc, where:
Qselect = quantity of municipal waste
collection of waste, per
collected separately, per category
(tones)
category: paper, plastic,
Qc = overall quantity of municipal
glass, metal
waste collected
Grecl = Qrecl/Qselect, where:
Grecl – level of recycling Qrecl = quantity of recycled waste
of municipal waste % (tones) EFFECTIVENESS
collected separately, per Qselect = quantity of municipal waste
category collected separately (per category);

Gdepozit = Qde/Qdc, where:
Qde = quantity of municipal waste
Gdepozit – level of storage effectively stored (tones)
of municipal waste % Qdc = quantity of municipal waste to EFFICIENCY
collected be stored according to contracts with
the LPA

Gsatisf = Nrecl/Nt, where:
Nrecl = total no. of complaints
Gsatisf - citizen registered in 1 year
satisfaction towards the % Nt = total no. of inhabitants with QUALITY
sanitation service
individual contracts

Csalub = Ctot/Nt, where:
Csalub – average Lei/loc Ctot = total cost for sanitation, as per AFFORDABILITY
sanitation cost per capita contract price per year
Nt = total no. of inhabitants

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