Page 99 - Proceeding 2015

Abstract
TRECEREA LA

MANAGEMENTUL
SHIFTING TO PERFORMANCE
MANAGEMENT IN MUNICIPAL PUBLIC PERFORMANŢEI ÎN
UTILITY SERVICES: A BRIEF RECENT SECTORUL UTILITĂŢILOR
HISTORY OF BENCHMARKING IN
ROMANIA PUBLICE MUNICIPALE: O
SCURTĂ ISTORIE

RECENTĂ A
BENCHMARKINGULUI ÎN
ROMÂNIA

Elena TUDOSE (IORGA)

Program Director, Institute for Public Policy
PhD Student, Faculty of Management, Bucharest
University of Economic Studies
E-mail: elena@ipp.ro

Abstract Rezumat
The use of benchmarking tools for measuring Utilizarea instrumentelor de tip benchmarking pentru măsurarea
performance in public service delivery (public performan?ei în furnizarea de servicii publice (audituri) se
services audits) correlates with an increased corelează cu o capacitate de planificare strategică crescută a
strategic planning capability of municipal guvernelor locale ?i cu o alocare mai judicioasă a resurselor.
governments and a more judicious resource Totu?i, acest proces este încă într-un stadiu incipient în România
allocation. However, this process is still in an incipient ?i nu este în mod necesar internalizat nici de către furnizorii de
stage in Romania and it is not necessarily servicii publice (fie acestea autorită?i publice locale sau furnizori
internalized by the neither the agencies providing priva?i), nici de către consumatorii de servicii, ci apare mai
public services (be that public authorities themselves degrabă ca un proces extern, artificial, impus prin legisla?ia
or private service providers), nor by an educated national sau prin raportare la o serie de ?inte europene, acolo
public utility services consumer, but rather it appears unde acest lucru se aplică.
as an external, artificial procedure imposed by
national legislation or by EU – related targets, where Cuvinte cheie: servicii de utilită?i publice, managementul
the case. performan?ei, benchmarking, standarde minime, indicatori de
performan?ă
Keywords: public utilities, performance
management, benchmarking, minimum standards,
key performance indicators.

JEL CODES: H4, L33

……………… Proceedings of the 11 Administration and Public
th
Keyword………………… Management International Conference
”Strategic Management for Local Communities”