Page 104 - Proceeding 2015

FAMP TUDOSE (IORGA) Elena
CCASP SHIFTING TO PERFORMANCE MANAGEMENT IN MUNICIPAL PUBLIC UTILITY SERVICES: A
BRIEF RECENT HISTORY OF BENCHMARKING IN ROMANIA

Gacc – degree of accessibility Ns = Nmt*/ Nmt,
of local public transportation % where:
Nmt * = no. of transportation
means accessible for persons ACCESSIBILITY
with special needs/total no. of
transportation means

TABLE 2. Water supply
Dimension of the
Definition of the KPI Measurement unit Formula for calculating the KPI
service measured
Ga = (Na+Nb+Nc)/Nt, where:
Na = no. of inhabitants with access to
public water supply system through
common connecting pipe
Ga – level of population Nb = no. of inhabitants with access to
access to water supply % public water supply system through ACCESIBILITY
system individual connecting pipe;
Nc = no. of inhabitants with access to
public water supply system through
street pumps;
Nt = total no of inhabitants.
Gpotab – Gpotab = Npc/Npa, where:
Degree of conformity with % Npc = no. of compliant samples; QUALITY
water potability Npa = total number of samples PROCEEDINGS OF THE 11 TH ADMINISTRATION AND PUBLIC MANAGEMENT INTERNATIONAL CONFERENCE ”Strategic Management for Local Communities” 30 th – 31 st October 2015 Bucharest
requirements 98/83/CE analyzed.
Pg = (Qp-Qf)/Qp, where:
Qp = quantity of potable water
Pg – loss of potable water
in the public transport and % produced (entering the transport and EFFICIENCY
distribution system) in
distribution system („un-
billed water”) m3/year;
Qf = quantity of potable water billed,
in m3/year;
Gsatisf = Nrecl/(Na+Nb+Nc), where
Nrecl = total number of complaints
registered annually;
numărul total de reclamaţii
înregistrate anual;
Na = no. of inhabitants with access to
Gsatisf – consumer % public water supply system through QUALITY
satisfaction common connecting pipe
Nb = no. of inhabitants with access to
public water supply system through
individual connecting pipe;
Nc = no. of inhabitants with access to
public water supply system through
street pumps
Gcont = Nbc/Nb, where:
Nbc = total number of metered
Gcont – meter level % connecting pipes; EFFECTIVENESS
Nb = total number of connecting
pipes.

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