Page 106 - Proceeding 2015

FAMP TUDOSE (IORGA) Elena
CCASP SHIFTING TO PERFORMANCE MANAGEMENT IN MUNICIPAL PUBLIC UTILITY SERVICES: A
BRIEF RECENT HISTORY OF BENCHMARKING IN ROMANIA

TABLE 4. Public Lighting
Dimension of the
Definition of the KPI Measurement unit Formula for calculating the KPI
service measured
Ga = Li + Lai/Lt + Lat , where:
Li = length of streets equipped with
public lighting, in km;
Ga – level of access of Lai = length of alleys equipped with
population to public % ACCESSIBILITY
lighting public lighting, in km;
Lt = total length of streets, in km
Lat = total length of alleys, in km;

Gp = ?Dp/T, where:
Dp = duration of service provision, in
Gp – continuity of service % QUALITY
no. of days;
T = 365 days
Dîn = ?Nd/Nîn, where:
Nd = no. of hours of service failure per
Dîn – average duration of hours each unscheduled episode QUALITY
service failure
Nîn = total number of episodes of
service interruption per year, in hours
Gfunct = CIn/CIt, where:
Gfunct – level of CIn = number of out-of-order street
functionality of the public lamps lamps; EFFICIENCY
lighting service CIt = total number of street lamps;
PROCEEDINGS OF THE 11 TH ADMINISTRATION AND PUBLIC MANAGEMENT INTERNATIONAL CONFERENCE ”Strategic Management for Local Communities” 30 th – 31 st October 2015 Bucharest
Gsatisf = Nrecl/Nt, where:
Nrecl = total no. of complaints
Gsatisf - level of citizen % registered in 1 year; QUALITY
satisfaction
Nt = total no. of inhabitants

Cilum = Ctot/Nt, where
Cilum – average cost of Ctot = total cost of public lighting as
public lighting per capita Lei/loc per contract per year; AFFORDABILITY
Nt = total no. of inhabitants

TABLE 5. Heating
Dimension of the service
Definition of the KPI Measurement unit Formula for calculating the KPI
measured
Ga = Na/Nt, where:
Na = total no. of
Ga – level of access of
population to the central % inhabitants/households connected ACCESSIBILITY
to the centralized heating system
heating system
Nt = total no. of
inhabitants/households
Ga1 – level of access of Ga1 = Ngc/Ng, where:
population to alternative
heating solutions % Ngc = no. of households with EFFECTIVENESS
individual heating systems;
(individual central
heating systems) Nt = total no of households

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