Page 107 - Proceeding 2015

TUDOSE (IORGA) Elena FAMP
SHIFTING TO PERFORMANCE MANAGEMENT IN MUNICIPAL PUBLIC UTILITY SERVICES: A
CCASP
BRIEF RECENT HISTORY OF BENCHMARKING IN ROMANIA

2.1 Dterm = Hterm/24, where:
Hterm = no. of hours of centralized
heating provision
Dterm – duration of hours/24 h QUALITY
service provision months/year
2.1 Dterm = Lterm/12, where:
PROCEEDINGS OF THE 11 TH ADMINISTRATION AND PUBLIC MANAGEMENT INTERNATIONAL CONFERENCE
Lterm = no. of months during which
heating is provided to households
Gutiliz = Nutiliz/km pipe system
Gutiliz = level of usage where:
of the heating pipe No. of users/km of Nutiliz = total no. of households EFFICIENCY
pipe system
system connected to the central heating
system
Gp = Qp/Qf, where:
Qp = quantity of energy produced in
Gp = loss of thermal
energy in the % the centralized heating system in EFFECTIVENESS
one year
centralized system
Qc = quantity of energy billed in one
year
Gpol = level of pollution Gpol = QCO2/QC, where
of the centralized tCO2/MWh QCO2 = quantity of CO2 emissions; QUALITY
heating system QC = quantity of heating provided
30 th – 31 st October 2015 ”Strategic Management for Local Communities” Bucharest Gsatisf - level of citizen % registered in 1 year QUALITY
Gsatisf = Nrecl/Nt, where
Nrecl = total no. of complaints
satisfaction
Nt = total no. of centralized heating
system users

AFFORDABILITY

Price of giga-calory
lei/gcal
Gsub = level of subsidy Gsub = Gcalcons/Gcalprod, where
Gcalcon = price paid by consumer
of the price per % per giga-calory AFFORDABILITY
gigacalory Gcalplat = price of production per
giga-calory
REFERENCES

Cowper, J., Samuels, M. (1996). Performance Benchmarking in the Public Sector – the United Kingdom
Experience. Retrieved September 11, 2015 from: http://www.oecd.org/unitedkingdom/1902895.pdf
Dahlberg, L., Statskontoret I. C. (1996), The Implementation of Benchmarking from a Swedish
Perspective. Retrieved September 5, 2015 from: http://www.oecd.org/unitedkingdom/1902895.pdf
Government Decision no. 246/2006 on National Strategy for Accelerating the Development of Public
Utilities Services. Retrieved September 5, 2015 from: http://www.legex.ro/Hotararea-246-2006-
70182.aspx
Ministry for Regional Development and Public Administration (2014). Strategy for Consolidating Public
Administration 2014 – 2020. Retrieved September 4, 2015 from:
http://www.mdrap.ro/userfiles/strategie_adm_publica.pdf

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