Page 268 - Proceeding 2015

FAMP RADU Ioan and ?ENDROIU Cleopatra
CCASP STRESS MANAGEMENT AND CONTRADICTIONS IN ROMANIA ORGANIZATIONS PROVIDING
SOCIAL SERVICES FOR THE ELDERLY PEOPLE

1. GENERAL FRAMEWORK (background, context)

The general regulatory framework for social services is given today by Social Assistance Law no.

292/2011, published in Official Gazette no. 905 in December 2011. Specific legislation social services as
a whole is rapidly changing and upgrading. Social services are defined in Chapter III (Social Services
System), Article 27 of the Social Assistance Act, as follows:

"Art. 27 (1) Social services is the activity or set of activities implemented to meet social needs, and the
special individual, family or group to overcome difficult situations, prevent and combat the risk of social
exclusion, promoting social inclusion and improve quality of life. (2) Social services are services of general

interest and are organized in various forms or structures, depending on the specific activity / activities
performed and the particular needs of each category of beneficiaries. "

In Article 39 (point a) it is clear that responsibility lies with the central government (Ministry of Labor,

Family and Social Protection) to assess and monitor the quality of social services.

Article 43 (para. 2 and 3) of the same law provides for a filing system of social services at national level.
Art. 43 (2) nationally organize a filing system of social services that include data and information on social PROCEEDINGS OF THE 11 TH ADMINISTRATION AND PUBLIC MANAGEMENT INTERNATIONAL CONFERENCE ”Strategic Management for Local Communities” 30 th – 31 st October 2015 Bucharest

services. (3) The manner of organization, administration and operation of the recording system referred
to in paragraph (2) shall be approved by the Minister of Labor, Family and Social Protection.

Article 106 of Law 292/2011 states that the Ministry of Labor, Family and Social Protection: develop,

propose and monitor social indicators in the field; analyzing annual national data on poverty and social
exclusion, identify factors that contribute to social inclusion, develop national field reports,
recommendations and proposals to streamline decision-making process in the field of social inclusion;

(...) Collects and processes data and information on beneficiaries, providers and social services provided
at national level; (...) To (n) develops criteria, performance indicators and quality standards for social

services, monitor and control their compliance by public and private providers.

An important provision of the Law on Social Welfare is linked to the National Social Observatory. To Article
109 (1) of the Act states that: "In order to streamline the preparation and implementation of social policies

at the national Ministry of Labor, Family and Social Protection organize the National Social Observatory,
hereinafter Observatory.

Observatory is to collect and analyze national data on public policies for social protection, employment,

housing, education, health, information communication, mobility, security, justice and culture an integral
part of the social inclusion process, to develop national reports in the field, and to make recommendations

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